Retail Customer Care - MARKETING

Retail TouchPoints: Challenges Facing Retailers And 3 Ways Social Customer Care Can Help Sinch reports that by 2026, retail trends will center on AI-driven interactions, conversational messaging, and secure communications, enhancing customer experiences. Whether your customers are in-store or online, they expect quick resolution of their questions and issues on social. According to a report of top US retailers our team conducted this past July, the ...

AOL: What’s changing in retail in 2026: 8 trends business leaders need to watch What’s changing in retail in 2026: 8 trends business leaders need to watch Charisma Glassman is Senior Partner & Global Head of Retail Advisory at Genpact, helping global brands transform the end-to-end value chain. In today’s retail environment, consumers expect more than ...