Salesforce today announced the next generation of its Service Cloud Einstein, which combines its flagship CRM solution with artificial intelligence (AI) and guided workflows for agents and customers. MarketWatch: FormativGroup Acquires Flok to Expand Salesforce Service and Experience Cloud Expertise SiliconANGLE: Salesforce enhances basic features for Sales Cloud and Service Cloud customers As the tech industry increasingly pivots towards artificial intelligence, Salesforce (NYSE:CRM) is positioning itself at the forefront of this shift with its AI-powered Service Cloud. This strategic ...
This was originally published at ZDNet's Between the Lines. Salesforce.com has unveiled its Service Cloud, a customer service application that's designed for cloud computing and plugged into ... Nasdaq: Vonage Expands Salesforce Service Cloud Voice Offering with Bring Your Own Channel for CCaaS Solution One of the first contact center providers to join Salesforce pilot program as a premier provider for Service Cloud Voice, now with the ultimate omnichannel solution "We are very excited to have Vonage ... Vonage Expands Salesforce Service Cloud Voice Offering with Bring Your Own Channel for CCaaS Solution
